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Privacy Policy

Privacy Policy

Last Updated: November 10, 2023

 

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our online store and related services. By accessing or using our website, you agree to the terms outlined in this policy.

This Privacy Policy applies when you access or use our websites, shop in our stores or pop-ups, communicate with us through our customer support channels or via social media, and otherwise interact with us. We may provide different or additional notices of our privacy practices for certain products, services, or activities, in which case those notices will supplement or replace the disclosures in this Privacy Policy.

Information We Collect:

  • Personal Information: We collect personal information such as your name, email address, shipping address, and payment details when you place an order.

  • Account Information: Creating an account requires additional details such as username and password for account management.

  • Browsing Information: We may collect non-personal information like browser type, IP address, and device information for analytical purposes.

  • Log Data: When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit

  • If you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

  • User-Generated Content: Any text, image and/or video content) voluntarily supplied to us by our users for the purpose of publication on our website or re-publishing on our social media channels - Please be aware that any content you submit for the purpose of publication will be public after posting (and subsequent review or vetting process). Once published, it may be accessible to third parties not covered under this privacy policy.

How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, including shipping and billing details.

  • Account Management: Your account information is used for managing your account, providing order history, and facilitating a personalized shopping experience.

  • Communication: With your consent, we may use your email address to send order updates, promotions, and newsletters.

  • Analytics: Non-personal information is used for website analytics to enhance user experience and improve our services.

  • Storing: We may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes for as long as necessary. 

    • We do not knowingly or intentionally collect data from children under the age of 13.

Information Sharing:

  • We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except for order fulfillment, payment processing, or legal compliance.

    • We may disclose personal information to: a parent, subsidiary, or affiliate of our company
      third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators our employees, contractors, and/or related entities our existing or potential agents or business partners sponsors or promoters of any competition, sweepstakes, or promotion we run credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
      courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data an entity that buys, or to which we transfer all or substantially all of our assets and business

Payment Information:

  • Payment transactions are securely processed through reputable payment gateways, and we do not store your credit card details.

Data Security:

  • We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure.

  • We will comply with laws applicable to us in respect of any data breach.

  • If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

  • We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

  • At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities

  • If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Your Choices:

  • You have the right to opt-out of marketing communications. You can update your communication preferences in your account settings or by contacting us directly.

  • By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

  • You may request details of the personal information that we hold about you.

  • If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy

  • We will not discriminate against you for exercising any of your rights over your personal information.

  • Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Policy Changes:

  • We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically.

California Compliance (US):

  • Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.

  • To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.

  • If you are a California resident, you have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
    The categories of personal information we have collected about you;
    The categories of sources from which the personal information was collected;
    The categories of personal information about you we disclosed for a business purpose or sold;
    The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
    The business or commercial purpose for collecting or selling the personal information; and
    The specific pieces of personal information we have collected about you.

    To exercise any of these rights, please contact us using the details provided in this privacy policy.

  • If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes.

  • To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.

Contact Us:

Thank you for choosing Honeyed Essentials. Your privacy is important to us.

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