Important Client Information & Consent
Please take a moment to review the necessary forms before your appointment. This includes consent to treatment and acknowledgment of our spa policies. Your responses help us ensure a safe and enjoyable experience for you. If you have any questions or concerns, don’t hesitate to reach out.
Payment:
- Full payment is required before your appointment to secure your spot, except for bundle deals or gift certificates, which can be paid in person at the appointment.
Cancellation:
- Cancel at least 48 hours before your appointment to receive a full refund.
- Cancellations made less than 48 hours before the appointment are non-refundable, but you may reschedule with proper notice.
Rescheduling:
- Reschedule at least 24 hours before your appointment to transfer your payment to a new date.
- Reschedules made less than 24 hours before the appointment are allowed once without penalty.
- Multiple instances of rescheduling less than 24 hours before the appointment will result in a full charge of the service
No-Shows & Last-Minute Cancellations (Less than 24 hours):
- Full payment is forfeited.
- A new full payment will be required for future bookings.
Same-Day & Next-Day Appointments:
- Cancellations or no-shows will be charged 50% of the service price due to short notice and difficulty filling the slot.
- Reschedules for appointments made the same day are not allowed. It will be considered a cancellation/no show and will result in a full service charge
Late Policy:
- Clients are allowed a 15-minute grace period before being considered a no-show.
- If you contact us before the 15-minute mark to inform us you’ll be late, we may still be able to accommodate you based on the esthetician’s discretion.
- If we do not hear from you within the 15-minute window, you will be contacted. If there is no response, it will be marked as a no-show and you will be charged 50% price of the service.
*Emergencies will always be considered at the esthetician’s discretion — please communicate if one occurs.
By booking your appointment, you agree to these policies.