Exchanges & Returns
Digital Products:
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Due to the nature of our digital products, they are not available for exchange or refund.
Body Care & Room Sprays:
Exchange:
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In the event a product is defective or damaged we accept exchanges for made-to-order body care products (exchange must be the same product purchased). Customer service must be contacted within 7 days of receiving the defective/damaged product (based on delivery date reported by carrier)
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Returns:
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Due to the nature of our made-to-order products, they are not available for returns/refunds.
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​Once a package has been shipped, we cannot be held liable for stolen, lost, or damaged-in-transit packaging.
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Exceptions: Returns/refunds are not applicable if customer changes mind after made-to-order product has entered production or incorrect information was provided by the customer during customization
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Exceptions: A product may be exchanged if is defective due to material or craftsmanship on our end. Please contact customer service within 7 days of receiving the defective/damaged product so that we may find the best solution for you!
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Lounge Wear:
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Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.
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For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
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Failure to deliver due to incorrect information provided by the customer (ex. wrong address, failure to claim shipment) will result in reshipment costs customer is responsible for.​