top of page

Exchanges & Returns

Digital Products:

  • Due to the nature of our digital products, they are not available for exchange or refund.

Body Care Products:

Exchange: 

  • In the event a product is defective or damaged we accept exchanges for made-to-order body care products (exchange must be the same product purchased). Customer service must be contacted within 7 days of receiving the defective/damaged product (based on delivery date reported by carrier)

Returns: 

  • Due to the nature of our made-to-order products, they are not available for returns/refunds.

  • ​Once a package has been shipped, we cannot be held liable for stolen, lost, or damaged-in-transit packaging.

  • Exceptions: Returns/refunds are not applicable if customer changes mind after made-to-order product has entered production or incorrect information was provided by the customer during customization

  • Exceptions: A product may be exchanged if is defective due to material or craftsmanship on our end. Please contact customer service within 7 days of receiving the defective/damaged product so that we may find the best solution for you! 

Lounge Wear:

  • Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

  • Failure to deliver due to incorrect information provided by the customer (ex. wrong address, failure to claim shipment) will result in reshipment costs customer is responsible for.

bottom of page